Privacy Policy

Our website address is https://gelliou.com operated by Gelliou Ltd.  Our company number is: 11130664.

We are committed to protecting your privacy and maintaining the security of any personal information received from you. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

While you visit our site:

We collect information about you during the checkout process on our store.
We’ll also use cookies to keep track of cart contents while you’re browsing our site – please click on link to view our Cookie Policy .
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

When you purchase from us, we’ll ask you to provide information including your name, billing address, delivery address, email address, phone number, we will use these details to:

  • Send you information about your order
  • Ship your goods to the delivery address given
  • Respond to your requests

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for Seven Years for tax and accounting purposes. This includes your name, email address and billing and delivery addresses.
If you contact us we will hold your contact information until the relevant request has been completed. we do not and will not use the information submitted by you for marketing purposes.
We will store comments or reviews, if you choose to leave them.

What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access:

Our Administration and Managers have access to the information you provide us:
Order information: what was purchased, when it was purchased and where it should be sent.
Customer information: your name, email address, and billing and delivery information.
Our team members have access to this information to help fulfil orders and support you.

What we share with others:

We only share information with third parties who help us provide our orders and services to you, these are;

Payments
We accept payments through a gateway using Stripe. When processing payments, data that is required to process or support the payment will be passed onto Stripe:

Information shared with Stripe to process payments includes:
Name
Email
Address
City/County/Postcode
Phone
Unique payment identifier
Payment provider identifier

Please see the Stripe Privacy Policy for more details.

Delivery
We use Royal Mail services to deliver your order to you by using the address details given, please see the Royal Mail Privacy Policy for more details.

LEGAL DISCLAIMER

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website.