Terms and Conditions

Terms and Conditions

www.gelliou.com is an online store operated by Gelliou Ltd. Gelliou Ltd is registered in the United Kingdom under company number 11130664.

Registered office:
2 Hyde Close
GL7 1RX.

These terms and conditions apply to the use of the www.gelliou.com website, which is operated by Gelliou Ltd. References to Gelliou as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Gelliou Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.gelliou.com website.


When you place an order with us it will be deemed that you have read, understood and agreed to our Terms & Conditions.
All prices on our website are shown and charged in Great British Pound Sterling (£). The price excludes delivery charges.
Payment of the price and delivery charges must be made in full during the checkout process.
Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and dispatched to you.
We cannot change/amend or cancel your order or change a delivery address once it has been dispatched, but this does not affect your right to cancel the order once it is in your possession (please see section on cancellation and return).


On completion of your order, we will endeavour to dispatch it to you within the next working day.  Please note, we do not dispatch at weekends or public holidays.  Delivery should take 2-3 working days once dispatched.  We use Royal Mail signed for delivery services and our delivery area covers UK Mainland covered under Royal Mail only.

Correspondence regarding your order will be made via the email address given by you. We will email you to confirm that your order has been received and again when your order has been dispatched.

Delivery of the Goods shall be made to the delivery address specified on your order.   Our deliveries will require a signature and you shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

The order shall become your responsibility upon delivery of the Goods and should be inspected upon receipt.


You have the right to cancel this contract within 14 days, starting the day after the day the goods come into your physical possession or the person that you ask us to deliver the goods to. Please contact our customer service by email at customerservices@gelliou.com stating your order number and that you wish to cancel.

Goods will need to be returned by you at your own expense and should be returned in their original packaging, unused in a perfect resalable condition and accompanied by a valid order reference to our registered address. You should ensure goods are returned within 14 days from the date of notifying us. You will be accountable for the goods until they are back in our possession, therefore we advise that you send the goods with adequate proof of postage as we cannot be held liable if Goods are lost in transit.

You will receive a full refund for the order, except for return postal charges.

If returned Goods are found to be damaged due to it being your fault you will be liable for the cost of remedying such damage.


Goods should be inspected upon receipt and if there is a problem with the goods, you should notify us within 3 working days by emailing customerservices@gelliou.com with an image and description of the problem as this will help us to sort any issues promptly.

Where a claim of defect or damage is made, the Goods shall be returned by you to us, packaged to prevent further damage, to our registered address. You will be entitled to a full refund of your order plus any return postal charges incurred.  If a replacement is required new Goods will only be sent once the damaged Goods have been received by us and a refund of postage incurred by you will be made.

Refunds for returned goods can only be made to the credit/debit card which was used for the original purchase.


Whilst we attempt to ensure that the information available on the website at any one time is true and accurate we cannot guarantee that it will be error-free. You acknowledge that information and images may contain inaccuracies or errors and we expressly exclude liability for such, permitted by law.

We do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.

Your use of any information or images on this website is at your own risk, for which we shall not be liable.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


These Terms and Conditions shall be governed by and construed in accordance with the laws of England and you hereby submit to the exclusive jurisdiction of the English courts.


We are committed to protecting your privacy and maintaining the security of any personal information received from you. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing, order fulfilment and email promotions.

We do not sell or pass your details on to anyone else for marketing purposes. The only third parties who receive your contact information are Royal Mail, for the sole purpose of fulfilling your order.

Your credit/debit card payment is processed securely through our merchant provider Stripe and are not held on our website.

Information gathered when you contact us is solely used to help us to correspond with you regarding any query you may have. We do not and will not provide or share your information with third parties for marketing purposes.  For more information, on our Privacy Policy please click on the link – Privacy Policy.


A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users on our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible. For more information on our Cookie Policy, please click on the link –  Cookie Policy.


Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website.